Refunds & Return
Cancellation policy
Consumers have a 14-day right of withdrawal.
Right of withdrawal
Right to cancel You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party other than the carrier designated by you, take physical possession of the last item.
To exercise your right of cancellation, you must notify us (DYNAMICNORD GmbH, Pettenkoferstraße 12, 83052 Bruckmühl, Germany, info@dynamincnord.com, Telephone: +49 (0)8061 389833-0) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may, but are not obliged to, use the attached sample cancellation form.
To comply with the cancellation period, it is sufficient to send your notice of cancellation before the end of the cancellation period.
Effects of withdrawal
If you cancel this contract, we will refund to you all payments received from you, including the cost of delivery (other than any additional costs incurred as a result of your choosing a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days after the day on which you notify us of your decision to cancel this contract. We will make the refund using the same means of payment as you used for the original transaction unless you have expressly agreed otherwise and in any event you will not incur any charges as a result of such refund. We may withhold a refund until we have received the goods or you have provided us with proof that you have returned the goods, whichever occurs first.
You must return the goods or hand them over to us (DYNAMICNORD GmbH, Sonnenwiechserstraße 3, 83052 Bruckmühl, Germany) without undue delay and in any event no later than 14 days after you have notified us of your withdrawal from the contract. The deadline is met if you return the goods before the end of the 14-day period. You must bear the direct cost of returning the goods. You will only be liable for any diminution in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Model Cancellation Form
If you wish to cancel the contract, please complete the form below and return it to us.
— To DYNAMICNORD GmbH, Pettenkoferstraße 12 , 83052 Bruckmühl, Germany, info@dynamincnord.com
– I / We (*) hereby give notice that I / we (*) cancel my / our (*) contract for the sale of the following goods (*)/ for the supply of the following services (*)
– Ordered on (*) / Received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is on paper)
– Date
(*) Delete as appropriate.
Note that
If you finance this contract with a loan and later cancel it, you will no longer be bound by the loan agreement if both contracts form a single economic unit. This is particularly likely to be the case if we are also your lender, or if your lender is using our help to fund the loan. If we have already received the loan at the time the cancellation becomes effective, your lender will assume our rights and obligations under the financed contract in relation to you about the legal consequences of the cancellation or return. The latter does not apply if the subject of this agreement is the purchase of financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual obligation as far as possible, you should make use of your right of withdrawal and cancel the credit agreement if you are entitled to a right of withdrawal for this.
Return labels
Without prejudice to your statutory rights, we will provide you with return labels free of charge. If you use them, the return will be free of charge and sent to you by email.