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Return Material

Return Material

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Return form for private customers

What kind of return is it?(Required)

Return within 14 days after delivery

Request for warranty (outside the return period)

Request a repair

Return within 14 days after delivery

Illustration of the return slip

Do you have the return slip from the original shipment?

Yes

No, I threw it away

Fill out the return form and send the products back to us. Since we do not cover the cost of return shipping, you must frank the package yourself.

Here the download link

Fill out the return form and send the products back to us. Since we do not cover the cost of return shipping, you must frank the package yourself.

Submit warranty request

Please note that we have to check your warranty claim first. Do not send us the affected products without being asked! We will guide you through the process.

Did you buy the product directly from us? Or from a dealer?

Here in the online store

At another retailer

Details to your warranty request

Order number(Required)

What kind of product is your warranty case about?(Required)

Describe the damage/reason for the warranty claim.(Required)

Please upload images that show the error or the product

Drop files here or

Max. file size: 10 MB, Max. files: 10.

We are sorry

Unfortunately, we can only process warranty claims for products that you have purchased directly from us. Please contact the dealer from whom you purchased the products.

Request an Repair

To help us better review your repair request, please provide us with the following information. The more detailed you describe the problem, the better we can help you.

After we review your application, we will send you a quote.

What kind of product is your repair case about?(Required)

Describe the damage/reason(Required)

Please upload images that show the problem

Drop files here or

Max. file size: 10 MB, Max. files: 10.